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Renting a home can sometimes be complicated, even sometimes a frustrating experience; particularly if you are unsure of the process. To help make the experience as straightforward as possible for you, we have outlined the key stages below:

Register with us

To find your ideal property, we need to know as much as possible about your requirements. This includes your rental budget, the date by which you need to move, the type and size of property you need, etc. You can let us know all about your requirements by registering online, by phone or by visiting us where a member of staff can assist you.

With a clear understanding of your requirements we will then be able to access all properties that match your criteria.

When you have registered, details of property can be sent to you by SMS, by Email or Post.


Viewings can be conducted 9am - 8pm Monday to Friday and 9am - 5pm on Saturdays. You can book a viewing by phone Monday to Friday 9.00 am – 6.00 pm and Saturday 9.00 am – 5.00 pm.

We always accompany and conduct all property viewings and the Landlord will not always be present. In some cases, a Landlord may give us specific times for viewings, although we do ask them to be as flexible as possible. Normally we do keep keys and can generally access properties to suit your availability. To save time in the long run, you should try to ensure that anyone likely to share in the decision views the property as well.

After the viewing we need to know if you have any questions or if you are interested in renting the property. So please allow time to discuss your thoughts with us.

Please be on time for viewings. We will always seek to meet you at the property, alternatively if you are unfamiliar with the area, we can meet you at the nearest train station/landmark and accompany you to the property.

Making an Offer

If the property is suitable for you don't delay your offer as it could get secured for let by another agent on the same day! When you make an offer you’ll need to pay us a 2 week reservation deposit to reserve the property. The reservation deposit will be deducted from your total move in monies, unless you change your mind about taking the property, in which case you will lose your deposit.

Often there is an opportunity to negotiate the rental. This can sometimes prove difficult, but by working with us, you'll benefit from our expertise in this area.

Budget for your Tenancy

You will have a few significant outgoings when you first set up a new tenancy. These include:

  • An administration fee charged by us to conduct a credit check, seek references from previous landlords and employers, setting up the tenancy agreement and protecting your deposit.
  • Your first month’s rent
  • A six week deposit
  • In addition, you may encounter other initial fees,such as:
    • additional persons fee charged for every other persons included in the tenancy
    • guarantor fee. You may need a guarantor if you cannot provide appropriate references (for example, students who have never rented a property before). Alternatively, you may be asked to pay 6-12 months upfront.

Once you have moved in, you will have ongoing costs:

  • Your monthly rental payments
  • Your council tax payments. Sometimes these may be included in the rent
  • Your utilities including gas, electricity and water
  • Phone bills, broadband and line rental

Make sure you take all of these costs into account when thinking of renting a property.

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